Our Commitment to You
Embarc’s Statement on the Coronavirus (COVID-19)
Notice: We will continue to update this page as the situation around COVID-19 evolves and additional information becomes available.
As the situation around the new coronavirus (COVID-19) continues to evolve, the safety and well-being of our members and team members remains our top priority. We are closely following government instructions, as well as guidance from the Centers for Disease Control and Prevention (CDC), World Health Organization (WHO) and Health Canada.
Government regulations surrounding COVID-19 change frequently. While we strive to provide the latest information to our guests, it is each individual’s responsibility to comply with such regulations, including any quarantine or travel restrictions. Before travel, please check and ensure you understand the regulations applicable to you based on your location, destination and party.
COVID-19 Vaccine Information
We know our members and guests are ready to get back to taking your much-deserved vacations, and getting the COVID-19 vaccination may give you the extra peace of mind you need to get started. Find out if you are eligible to receive the vaccine by visiting your local health department’s website.
Certain destinations may require proof of vaccination or a negative COVID-19 test for access to local restaurants, tourist spots and on-site amenities, such as gyms and other common areas. Additional local restrictions regarding capacity and crowd size may also be enforced. As this is an evolving situation, we highly recommend you become familiar with all applicable health and government mandates before you travel to understand any requirements or restrictions that may affect your vacation experience.
For additional local resources, visit the following websites (click to open):
British Columbia Travel Regulations
Visitors entering British Columbia for essential reasons from another province or territory are not required to self-quarantine. All guests must follow the current province-wide restrictions for British Columbia, as described at www2.gov.bc.ca///gov/content/covid-19/travel/current.
Please review the relevant travel advisories and restrictions for travel outside of British Columbia before departing:
- For travel to another province, review provincial and territorial restrictions
- For international travel, review federal travel advisories
Recreational Travel in B.C.
Recreational travel is allowed, including vacation, weekend getaways and tourism activities, visiting family or friends for social reasons, and recreation activities.
Quebec Travel Restrictions
As of June 14, 2021, families from two households may occupy the same Vacation Home.
It is now mandatory for all members and guests to wear face coverings at the Embarc destinations listed below.
- Embarc® Blue Mountain
- Embarc® Panorama
- Embarc® Tremblant
- Embarc® Ucluelet
- Embarc® Vancouver
- Embarc® Whistler
Unless you are fully vaccinated against COVID-19, all members and guests at Embarc Palm Desert and Embarc Sandestin should continue to wear face coverings while in public indoor spaces, per the Centers for Disease Control and Prevention (CDC) guidance. Visitors must also continue to practice social distancing by remaining at least six feet away from other groups. For more information, visit www.cdc.gov/coronavirus/2019-ncov/prevent-getting-sick/about-face-coverings.html.
Following CDC guidance, team members at Embarc Sandestin who are not fully vaccinated against COVID-19 will be required to wear face coverings in all public areas. All other Embarc team members in the U.S., Canada and Mexico will continue to be required to wear face coverings regardless of vaccination status for the time being.
We understand that these uncertain times call for additional flexibility, and we continue to take steps to offer you options with your membership. Keeping everyone's health and safety in mind, we have temporarily adjusted our cancellation policies.
Effective September 2, 2020, members scheduled to arrive at any Embarc Resorts managed property can cancel any reservation up to the date of arrival without penalty due to any local, state, province or federal mandated closure. This includes border closures and mandatory quarantine guidelines. Once your reservation is cancelled, all points used at time of booking will be released back to your account.
We are closely following recommendations from Public Health Agency of Canada, the Centers for Disease Control and Prevention (CDC) and World Health Organization (WHO), and are taking precautions to protect the health and well-being of everyone at our resorts, including:
- Undergoing enhanced cleanings at the resorts, with a special focus on public areas and the accommodations
- Increasing the frequency of cleanings, especially on frequently touched surfaces, such as doors, counter tops and furniture
- Providing additional trainings for team members on washing and sanitation techniques
- Using recommended disinfectant cleaning wipes at the check-in areas
- Offering additional hand sanitizing gels around the resorts
You can find updated information about COVID-19 and travel guidance for Canadian members on the Government of Canada’s website at: www.canada.ca/en/public-health/services/diseases/2019-novel-coronavirus-infection.html
You can find updated information about COVID-19 and travel guidance on the CDC’s website at: www.cdc.gov/coronavirus/2019-ncov/travelers/.
The CDC’s guidance on COVID-19 and cruise ship travel can be found here: www.cdc.gov/travel/page/covid-19-cruise-ship.
Our team is available to answer any questions you may have, and can be reached at:
While we are dedicated to assisting all members, owners and guests as quickly as possible, all of our call centers are experiencing unusually long hold times.
Thank you for your trust and support, and we look forward to welcoming you home soon.